05//Coverage
Warranty Information
Every RCD-01 is checked before we ship it. If something breaks that’s our fault, we’ll fix it or replace it within a year. Simple as that.
1-Year Limited Warranty
Your drone is covered for 1 year from when you get it against manufacturing defects. If it breaks and it’s our fault, we’ll fix or replace it for free.
What’s Covered
Covers manufacturing defects and components that fail under normal use. Here’s what that means:
- OKDrive System Failure: motors or gearing stop responding, or the drone will not drive forward, reverse, or spin under normal use
- OKControl Link Failure: the 2.4GHz controller or receiver stops working under normal use
- OKBattery Issues: the battery fails to charge, drains abnormally fast, or won’t hold a charge
- OKPower Problems: the USB charging port fails, the unit won’t power on, or it shuts off unexpectedly
- OKManufacturing Defects: loose parts, faulty switches or buttons, or finish defects present at delivery
- OKLED Lighting: the lights fail to come on or flicker abnormally
What’s Not Covered
The warranty doesn’t cover damage from:
- NOPhysical Damage: drops, impacts, crashes, cracks, or scratches caused by the user
- NOWater/Liquid Damage: spills, submersion, wet floors, or exposure to moisture (the drone is not water-resistant)
- NOUnauthorized Repairs: attempts to open, modify, or repair the unit yourself
- NOMisuse or Abuse: driving off ledges or stairs, or using the drone in extreme conditions beyond its specifications
- NONormal Wear: cosmetic wear such as tread wear, finish fading, or minor scuffs from regular driving
- NOCosmetic Variation: minor finish differences between units and production batches
- NOAccessories: the USB cable and packaging are not covered
- NOLost or Stolen Units: the warranty covers defects only, so loss and theft fall outside it
How to File a Warranty Claim
Contact Support
Email contact@recondrone.com with “Warranty Claim” in the subject line. Include your order number, purchase date, and a detailed description of the problem.
Provide Documentation
Include photos or videos demonstrating the issue. Attach a copy of your original purchase receipt or order confirmation if possible. This helps us diagnose faster.
Troubleshooting
We may ask you to try a few basic fixes first, like a full recharge or re-linking the 2.4GHz controller. That sorts out a lot of claims without anything needing to be shipped.
Return Authorization
If the issue qualifies for warranty service, we’ll issue a Return Authorization (RA) number and prepaid shipping label (for US/EU customers). International customers may need to cover return shipping initially (reimbursed if the claim is approved).
Repair or Replacement
Once we receive your unit, we’ll inspect it within 2-3 business days. If the claim is valid, we’ll either repair your drone or send you a replacement (if repair isn’t feasible). Units are typically returned within 7-10 business days of receipt.
Return Shipping
We’ll ship your repaired or replacement drone back at no charge. You’ll receive tracking information once it ships.
Important Warranty Notes
Proof of Purchase Required: You must provide proof of purchase (order number or receipt) to file a warranty claim. Keep your order confirmation email.
Warranty Period: The 1-year warranty begins on your order’s delivery date, not the purchase date.
Non-Transferable: This warranty is valid only for the original purchaser and is non-transferable.
Replacement Units: If we replace your drone, the warranty on the replacement unit continues from the original purchase date (not a new 1-year period).
Batch Variation: Runtime and spec figures are confirmed per production batch, and minor cosmetic variation between units is normal. Neither counts as a defect.
Out-of-Warranty Repairs
If your drone is beyond the 1-year warranty period or the damage is not covered, we may still be able to help:
- Contact support for a repair quote
- Repair fees depend on the issue and parts needed
- Customer pays for shipping both ways and repair costs
- We’ll provide an estimate before proceeding with repairs
Need Warranty Support?
If your RCD-01 isn’t working right, email us and we’ll get a claim started.